Privacy Policy

Effective: 1 August 2025

Overview

Trader WorkStation (“TWS”, “we”, “us”) respects your privacy. This policy explains what we collect, why we collect it, and the choices you have.

Information We Collect

• Account data: name, email, hashed password.
• Order data: products purchased, price, tax, payment-gateway identifiers (e.g., Stripe session/price IDs). We do not store full card numbers.
• Communications: messages you send us (support, contact forms).
• Usage/analytics: anonymous or aggregated data such as pages viewed, device/browser information, and rough location derived from IP.
• Cookies: essential session cookies and basic analytics cookies. See “Cookies” below.

How We Use Your Information

• Provide and support the site, deliver the digital products you purchase, and process payments.
• Authenticate logins and secure accounts.
• Handle customer support and service messages.
• Improve performance, reliability, and security.
• Comply with legal obligations and enforce our Terms.

Sharing & Disclosure

We never sell or rent your personal data. We share it only with:

• Payment processors (e.g., Stripe) to take payments.
• Email/service providers to send receipts or account emails.
• Analytics/security vendors to protect and improve the site.
• Authorities if required by law or to protect rights, safety, or security.

Cookies

We use essential cookies for login sessions and cart/checkout flows, plus optional analytics cookies to understand site usage. You can control cookies in your browser settings; disabling essential cookies may break login or checkout.

Data Retention

We keep account and order records as required for accounting, tax, fraud-prevention, and legal compliance. If you delete your account, we’ll remove or anonymize personal data that we’re not legally required to retain.

Security

We use reasonable technical and organizational measures to protect data (e.g., TLS in transit, hashed passwords). No method of transmission or storage is 100% secure.

Your Rights

Depending on your location, you may have rights to access, correct, delete, or port your data, or to object/restrict certain processing. To exercise rights, contact us using the details below. We may need to verify your identity.

International Users

Your data may be processed in countries other than where you live. We take steps to ensure appropriate protections where required.

Children’s Privacy

Our services are not directed to children under 16, and we do not knowingly collect their personal data.

Changes to This Policy

We may update this policy from time to time. Material changes will be posted here with a new “Effective” date.

Contact

Questions or requests? Email support@traderworkstation.com.