Refund / Cancellation Policy

Last updated: 1 August 2025

14-Day Satisfaction Guarantee

If a downloadable product fails to load or does not match its description, contact us within 14 days of purchase for a full refund.

Non-Refundable Cases

• Requests made after files have been successfully installed for more than 14 days
• Failure to follow the installation guide
• Changes in market conditions or trading results

How to Request a Refund

Email billing@traderworkstation.com with your order number and a brief description of the issue.